Complaints

If you are not happy with our service

It is our intention to provide you at all times with a high level of customer service. However, if you have any reason to be unhappy with the arrangement or servicing of your insurance needs, please contact:-

Mr. B Grindley - Managing Director, Healthwise Limited, Unit 6 Castle Court 1 (CC1), Castlegate Way, Dudley, West Midlands, DY1 4RD.

Tel 01384 456 345 or email bob@healthwisegroup.co.uk

If you remain dissatisfied following our final response to your complaint you may refer your complaint to the Financial Ombudsman Service. Their contact address is as follows: -

Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square

London E14 9SR

Tel:- 0300 1239123

www.financial-ombudsman.org.uk

Are we covered by the Financial Services Compensation scheme (FSCS)

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim without any upper limit. Further information about the compensation scheme is available from the FSCS